Shipping Policy

Our Shipping Commitment

At Therabody, we believe that getting your order should be the easy part of shopping online. That's why we've made it our mission to provide fast, reliable, and hassle-free shipping to all our customers. No complicated tiers, no surprise fees, no minimum spending requirements — just straightforward shipping that you can count on. We want you to feel confident that when you place an order with us, it will arrive safely and in a reasonable timeframe.

Our shipping commitment includes free standard shipping on every order, processed within 1-3 business days, and delivered to your door in 6-12 business days, all at no extra cost to you. All prices are in USD and include shipping. This is our standard, not a limited-time offer or a special promotion. It's just how we do business, because we think great service should be the default, not an upgrade.

Processing Your Order

Every order goes through our fulfillment process before it ships. This includes verifying your order details, picking the items from our inventory, conducting a quality check to ensure everything is in perfect condition, and carefully packaging your order for transit. This entire process typically takes 1-3 business days. Most orders placed during regular business hours are processed and shipped within 24-48 hours.

We operate our fulfillment center Monday through Friday. Orders placed on Saturday, Sunday, or public holidays will be processed on the next business day. During peak shopping periods, such as major sales events or holiday seasons, processing may take slightly longer due to the higher volume of orders. We appreciate your patience during these times and work hard to keep delays to a minimum.

Free Shipping, Always

Yes, it's true — shipping is free on every single order, with no minimum purchase required. No matter how big or small your order is, no matter where in the world you're located, standard shipping is completely free. We believe that shipping costs shouldn't be an afterthought or a barrier to getting the products you want. That's why we include shipping in every price you see on our site.

Some stores offer free shipping only if you spend a certain amount, forcing you to add items to your cart that you don't really need just to qualify. Not here. Whether you're ordering a single small item or doing a big shopping spree, your shipping cost is always zero. No promo codes, no coupon clipping, no fine print. Just add what you want to your cart, check out, and enjoy free shipping straight to your door.

When Your Order Will Arrive

Once your order has shipped, you can expect it to arrive within 6-12 business days. This is our standard delivery estimate for all destinations. The exact timing depends on where you're located, how far your package has to travel, and local delivery conditions. Most customers receive their orders toward the middle of this window, around 7-10 business days after shipping.

It's important to remember that the 6-12 day estimate is in business days, which means weekends and public holidays are not included. If your country has many public holidays during the delivery period, or if there are local service disruptions, delivery may take a bit longer. We appreciate your understanding that while we do our best to ensure timely delivery, some factors are beyond our control.

Tracking Your Package

As soon as your order is on its way, we'll send you a shipping confirmation email with a tracking number. This number allows you to follow your package's journey from our warehouse to your doorstep. Simply click the tracking link in your email or enter the number on the carrier's website to see real-time updates on your shipment's status and location.

Please allow 24-48 hours after receiving your tracking number for the information to become available. It takes a little time for the carrier to scan the package into their system and update their tracking database. If you check immediately and don't see any updates, don't worry — just check back later. If there's still no tracking information after 5 business days, contact our support team and we'll look into it for you.

If Something Goes Wrong

While we work hard to ensure every order arrives on time and in perfect condition, we know that sometimes things can go wrong. Whether it's a delayed shipment, a damaged package, or a lost item, we're here to help. If you experience any issues with your delivery, please don't hesitate to reach out to our customer service team. We'll take ownership of the problem and work with you to find the best possible solution.

If your package arrives damaged, please contact us within 7 days of delivery and, if possible, provide photos of both the packaging and the damaged items. This will help us resolve the issue quickly. If your order is significantly delayed or appears to be lost, we'll investigate with the shipping carrier and offer you a replacement or a full refund. Your satisfaction is guaranteed, and we won't rest until the issue is resolved to your liking.

International Shipping Notes

We're proud to ship to customers around the world. However, please be aware that international orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are determined by your local government and are the responsibility of the recipient. They are not included in the price you pay at checkout, and we have no control over how much these fees may be.

If you're unsure about what import charges may apply to your order, we recommend contacting your local customs office or postal service before placing your order. They can provide you with information about your country's import policies and help you estimate any additional costs. Customs processing can also add some time to the delivery process, which is factored into our 6-12 day delivery estimate.